Shipping policy

Shipping Policy

Last updated: 28 August 2026

At Go Vita Warrnambool, we aim to pack and dispatch your order as quickly as possible.

Shipping Within Australia

We currently ship orders within Australia.

A flat shipping rate of $14 applies to orders under $120.

Free standard shipping applies to orders of $120 or more.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Processing & Dispatch

Orders are generally processed and dispatched within 1–2 business days.

Business days exclude weekends and Victorian public holidays. During busy periods, promotional events and public holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Delivery Times

Delivery times vary depending on your location and the delivery service.

Any delivery timeframes provided are estimates only. Once an order has been collected by the delivery carrier, delays may occur due to circumstances outside our control, including carrier delays, severe weather and peak delivery periods.

Local Pickup

Local pickup may be available from our Warrnambool store when offered at checkout.

Please wait until you receive confirmation that your order is ready for collection before visiting the store.

Pickup location:
Go Vita Warrnambool
155 Fairy Street
Warrnambool VIC 3280
Australia

Product Shipping Restrictions

Some products may be subject to shipping restrictions due to Australian regulations, carrier requirements or state and territory restrictions.

Products containing honey cannot be shipped to Western Australia where applicable due to Western Australian biosecurity requirements. Relevant restrictions will be displayed on affected product pages where possible.

If an order contains a product that cannot be shipped to your delivery address, we will contact you to discuss the available options.

Incorrect Delivery Addresses

Customers are responsible for ensuring their delivery address is complete and correct when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional delivery charges may apply if an order is returned to us because an incorrect or incomplete address was provided.

Lost, Delayed or Damaged Deliveries

If your order appears to be significantly delayed, lost in transit or arrives damaged, please contact us so we can assist you.

Please retain the product, packaging and shipping materials if your order arrives damaged, as photographs or other information may be required to investigate the issue.

Nothing in this Shipping Policy limits any rights or remedies you may have under the Australian Consumer Law.

Contact Us

For questions about shipping or an existing order, please contact:

Go Vita Warrnambool
155 Fairy Street
Warrnambool VIC 3280
Australia
Phone: (03) 5562 3798
Email: info@govitawbool.com.au